Stakeholder Table

Stakeholder Table

[GRI 2-28, 2-29]
Stakeholder group Method of engagement Frequency of engagement Key concerns/focus areas How stakeholders’ concerns and expectations are addressed
Customers
  • Virtual events(webinars, forums, etc)
  • Meetings
  • Surveys and feedback
  • E-mails
Annually, quarterly, monthly, weekly, daily
  • Product quality, delivery, and services
  • Short-term and long-term product pricing
  • Traceability
  • Environmental harm, social injustice, and exploitation
  • RSPO, MSPO, ISPO certified products
  • Quality and safety certified products
  • NDPE policy
  • Crosscheck
  • Product development specialists, supported by R&D scientists, interact with customers directly to optimise solutions and provide technical support
Employees
  • Employee engagement surveys
  • Volunteer programmes
  • Skills development workshops
  • Organisational Health Index (OHI)
  • Muster briefings
  • Union meetings
  • Gender Committee meetings
Annually, quarterly, monthly, weekly
  • Succession pipeline and bench strength
  • Performance and consequence management
  • Employee well-being initiatives
  • Learning and development
  • Workers’ welfare
  • Wages and overtime work
  • Collective agreement
  • Developing strategies for mission critical position successors and high potential talent
  • Aligning and strengthening KPIs and entering into robust performance conversations to achieve a high-performance culture
  • Identifying learning needs and implementing structured development programmes to build capacities and capabilities
  • Human Rights Charter
  • Suara Kami helpline, whistleblowing channels
  • OSH systems and standards
  • SDP’s COVID-19 approach
  • Adopting practices to ensure safety at all our upstream and downstream operations
  • Migrant Worker Responsible Recruitment Procedure
NGOs/ civil society organisations
  • Meetings and forums
  • Engagement surveys
  • Collaborative projects
Annually, quarterly, monthly
  • FPIC
  • Environmental impacts
  • Human rights and labour rights
  • Expansion plans
  • Deforestation
  • Traceability
  • Food security
  • Responsible Agriculture Charter
  • Traceability and transparency data through Crosscheck
  • Human Rights Charter
  • Partnerships
  • Innovation and Productivity Charter
  • SDP Sustainability Scorecard
Industry groups
  • Working groups
  • Task forces
  • Technical committees
Annually, quarterly
  • Certification-related issues
  • Regulatory pressure
  • Market forces (trade and business)
  • Sustainability issues
  • Partnership opportunities
  • Task forces, working groups and other platforms (e.g., RSPO Smallholder Support Fund Panel, Shared Responsibility Working Group, Biodiversity and HCV Working Grouping, Human Rights Working Group)
  • Contributing to the revision of sustainability certification standards, e.g. RSPO P&C, MSPO
  • Sharing SDP’s oil palm genome sequencing knowledge
  • PNG Oil Palm Research Association membership
Government agencies
  • Meetings
  • On-site inspections
  • eCorrespondence
Annually, quarterly
  • Regulatory compliance
  • Emerging regulatory changes
  • Beyond Compliance Approach
  • Robust governance
Local communities
  • Land usage agreements
  • Community meetings
  • Engagement events
  • RSPO complaints panels
  • Grievance panels
  • Gender committee
Annually, quarterly, monthly
  • Community lands and ownership
  • Fire and haze prevention
  • Exploitation
  • Local ecosystems/employment
  • Smallholders
  • Gender issues
  • NDPE commitments
  • Responsible Agriculture Charter
  • Human Rights Charter
  • Commitment to community development
  • FPIC
  • Philanthropic support
  • Smallholder schemes
  • Women’s empowerment and financial literacy programmes
Academic Institutions
  • Collaborative Projects
  • Advisory Roles
  • Funding Applications
Annually
  • Awareness on sustainable palm oil production
  • Community engagement
  • Partnership opportunities
  • Research collaborations
  • Collective action and commitments
Investors
  • Meetings
  • Reports
Quarterly, anually
  • ESG considerations
  • NDPE commitments and progress’
  • Annual/sustainability reports